Refund Policy

General Refund Information

Getting a refund for one of our applications or a subscription may depend on how long it has been since you purchased it.

You may get a refund if you request a refund for a paid application shortly after first buying it. The application should be uninstalled before request for the refund.

You can only return an application for a refund once. If you buy it again, you can't get a refund. If a refund is issued, you must uninstall the application.

If you buy multiple items in one purchase, you can only refund the entire purchase. You can't refund individual items of that purchase.

Statutory Right of Withdrawal

Under the law, you have an automatic statutory right of withdrawal from contracts for purchases of digital content, such as applications. The same applies when you purchase a subscription for digital content within an application. However, when you purchase or subscribe to digital content with Baisvik, you agree that the digital content will be available to you immediately, and you acknowledge that, as a result, you waive your automatic statutory right of withdrawal. Therefore, you won’t be eligible for a refund (or any alternative remedy) unless the digital content is defective, unavailable, or doesn’t perform as stated.

We, on our part, offer an extended money back guarantee of 30 days from the date of original purchase in case the product does not work as advertised, but we may request additional information to determine the problem. If we are unable to correct the problem we will make a full refund of the last payment within 1-3 business days.

After the first 30 days, you will not be eligible for a refund (or any alternative remedy). However, you can cancel your subscription, and the cancellation will be effective from the start of the next payment period. You will still have access to the subscription until the end of the period you have paid for.

Canceling a Subscription

You can cancel your subscription anytime as described by writing to support@baisvikmail.com.

Requesting a Refund for a Subscription or Contribution

Baisvik does not provide refunds for most subscription purchases unless they are faulty and we were unable to fix this. If a refund is provided for a subscription that has not yet been canceled, we will cancel it on your behalf.

Steps to Request a Refund to Baisvik:

At Baisvik, we are committed to the quality of our software products and your satisfaction. Our refund policy is designed to ensure you have a smooth and fair experience with our products. Please read the following guidelines carefully:

  1. Before requesting a refund, we kindly ask that you contact our technical support team. Our experts are available to assist you in resolving any issues you may encounter. We believe most problems can be resolved with proper support.
  2. If our software did not function correctly or did not perform as advertised, you have the right to request a refund. We value your satisfaction and aim to meet your expectations.
  3. If we are unable to resolve the issue with the operation of the program or if it did not perform as advertised, we will confirm your refund request within 24 hours. The refund will be processed within 1 to 3 business days. When refunding funds, a processing fee may be charged.
  4. Refund requests must be submitted within 30 days of the original purchase date. Requests made after this period will not be eligible for a refund.
  5. To request a refund, please send an email to support@baisvikmail.com. Include the following information:
    • Your first and last name
    • The email address used during the purchase process
    • Your order number
    • Your application User ID
    • A screenshot with the problem
  6. We might ask you to share program logs stored on your computer to help us analyze how the software functioned. The logs do not include any personally identifiable information and are only used to review our software's performance.
  7. Refunds are only available for orders made directly through our website. Purchases made through third-party vendors are not eligible for refunds through our policy.
  8. Once a refund is issued, the product license and any associated subscriptions will be canceled immediately.
  9. You are agreeing that after submitting a refund request, the software product for which a refund is sought may no longer be used in any way.
  10. You are agreeing that any continued use of the digital good constitutes a willful violation of copyright law, for which you may be liable for substantial civil damages.